Privacy Policy
Privacy Policy for SGI Tracking Solutions
Effective Date: 6-6-2026
App Name: SGI Tracking Solutions
Company: SGI Global / Sahal Global Institute
Website: www.sahalglobal.org
SGI Global / Sahal Global Institute (“SGI,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal, business, vehicle, and location data processed through the SGI Tracking Solutions mobile application, web platform, and related services.
This Privacy Policy explains how we collect, use, store, share, and protect information when users, companies, drivers, administrators, and fleet managers use our GPS fleet tracking and management services.
By using SGI Tracking Solutions, you agree to this Privacy Policy.
1. About SGI Tracking Solutions
SGI Tracking Solutions is a GPS fleet tracking and management platform designed for companies, fleet owners, transport operators, logistics businesses, NGOs, institutions, government fleets, and other organizations that need to monitor and manage vehicles, drivers, trips, alerts, reports, subscriptions, and related fleet operations.
The platform may include live vehicle tracking, trip history, route playback, geofencing, driver behavior reports, alerts, invoices, subscriptions, support tickets, and company-specific dashboards.
2. Information We Collect
Depending on how the app and platform are used, we may collect the following types of information.
2.1 Account and Profile Information
We may collect:
Full name
Company name
Job title or role
Email address
Phone number
Username and login details
Company address
Country and city
User role, such as Super Admin, Company Admin, Fleet Manager, Driver, Viewer, or Support Staff
2.2 Company and Fleet Information
We may collect:
Company profile details
Vehicle names, plate numbers, types, models, and fleet categories
Driver names and assigned vehicles
GPS device model, IMEI, SIM number, installation date, activation status, and device status
Subscription plan, service package, invoice status, and payment records
Support tickets, service requests, and communication records
2.3 Location and GPS Tracking Data
Because the core purpose of SGI Tracking Solutions is GPS fleet tracking, we may collect and process location-related data, including:
Vehicle GPS location
Latitude and longitude
Speed
Direction
Time and date of location update
Trip routes
Start and stop points
Driving history
Distance travelled
Geofence entry and exit events
Ignition status where supported
Device online/offline status
Alerts such as overspeeding, idling, tamper, power disconnect, or route deviation
Location data may come from GPS tracking devices installed in vehicles, mobile devices used by drivers or fleet staff, or other connected fleet-management equipment.
If the mobile app includes driver tracking, mobile workforce tracking, or live location sharing, the app may request foreground and/or background location permission. Location is collected only for fleet tracking, dispatching, safety, security, reporting, and service delivery purposes.
3. How We Use the Information
We use collected information to:
Create and manage user accounts
Register and manage companies
Register and manage vehicles, drivers, and GPS devices
Provide real-time vehicle tracking
Display live maps, history, and route playback
Generate alerts, reports, and dashboards
Manage geofences, trips, mileage, speed, idling, and driver behavior
Process subscriptions, invoices, payments, and service status
Provide customer support and technical assistance
Improve system security and prevent unauthorized access
Investigate technical issues, abuse, fraud, or service misuse
Communicate important service updates
Maintain audit logs and administrative records
Comply with legal, contractual, regulatory, and safety requirements
We do not use GPS location data for unrelated advertising purposes.
4. Data Sharing and Disclosure
We do not sell personal data, company data, driver data, or vehicle location data.
We may share data only in the following limited situations:
4.1 With Authorized Company Users
Company administrators and authorized fleet users may access vehicle, driver, trip, alert, and report data belonging to their own company account.
4.2 With Service Providers
We may use trusted service providers for hosting, cloud infrastructure, SMS, email, payment processing, maps, analytics, customer support, security, and technical maintenance. These providers may process data only as needed to provide their services to SGI.
4.3 With Payment Providers
If online payments are enabled, payment-related information may be processed by third-party payment providers. SGI does not store full card numbers unless clearly stated and securely handled by a compliant payment provider.
4.4 With Legal or Regulatory Authorities
We may disclose information if required by law, court order, government request, safety emergency, fraud investigation, or to protect the rights, property, or safety of SGI, our users, clients, drivers, or the public.
4.5 During Business Transfers
If SGI Tracking Solutions is involved in a merger, acquisition, restructuring, or transfer of business assets, user and business data may be transferred as part of that transaction, subject to appropriate confidentiality and data protection safeguards.
5. Location Data Disclosure
SGI Tracking Solutions may collect and process precise location data because GPS tracking is the main function of the application.
Location data is used for:
Live vehicle tracking
Trip history
Route playback
Geofence alerts
Security and theft recovery support
Driver accountability
Dispatch and operations management
Maintenance and mileage reporting
Safety and business intelligence reports
If the mobile app collects device location in the background, this will be used only when necessary for fleet tracking, driver tracking, dispatch, route monitoring, safety, or company-approved operational purposes.
Users may control mobile location permissions from their device settings. However, disabling location permissions may prevent some tracking, dispatch, security, or reporting features from working correctly.
6. Device Identifiers and Technical Data
We may collect device and technical information, such as:
Mobile device type
Operating system version
App version
IP address
Login time
Device identifiers used for security, notifications, or app functionality
GPS tracker IMEI and related device information
Error logs and diagnostic data
This information helps us secure the platform, troubleshoot problems, prevent misuse, and provide reliable service.
7. Photos, Files, and Camera Access
If the app includes features such as payment proof upload, vehicle photo upload, installation evidence, support tickets, or document submission, the app may request access to the camera or selected files.
We use uploaded files only for the purpose for which they were submitted, such as:
Vehicle registration or identification
GPS installation proof
Payment verification
Support ticket evidence
Company or service documentation
We do not access photos or files unless the user selects or uploads them through the app.
8. Notifications
The app may send push notifications, SMS, email, or in-app alerts related to:
Vehicle movement
Geofence activity
Overspeeding
Power disconnection
Tamper events
Subscription or invoice status
Support ticket updates
Security alerts
Service announcements
Users may control some notification settings through the app or device settings.
9. Data Security
We apply reasonable administrative, technical, and organizational safeguards to protect data, including:
Secure login and authentication
Password hashing
Role-based access control
Company-level data separation
Secure server configuration
HTTPS/SSL where available
Database access control
Backups
Audit logs
Restricted admin access
Monitoring for unauthorized activity
No system can be guaranteed 100% secure, but we work to protect information against unauthorized access, misuse, loss, alteration, or disclosure.
10. Data Retention
We retain data only for as long as reasonably necessary for business, service, legal, accounting, security, and operational purposes.
Typical retention may include:
Account data: retained while the account is active
Fleet and vehicle records: retained while the company account is active
GPS history and trip data: retained according to the company’s service plan, system settings, or legal requirements
Invoices and payment records: retained for accounting and compliance purposes
Support tickets: retained for customer service and audit purposes
Audit logs: retained for security, fraud prevention, and accountability
When data is no longer needed, we may delete, anonymize, or securely archive it.
11. Data Deletion and Account Deletion
Users and company administrators may request account deletion or deletion of personal data by contacting us at:
Email: [Insert Support Email]
Please include:
Your name
Company name
Registered phone number or email
Account role
Details of the data deletion request
We may need to verify your identity before processing the request.
Some data may not be immediately deleted if it is required for legal, billing, security, dispute resolution, accounting, contractual, or safety purposes. Where full deletion is not possible, we may restrict, archive, or anonymize the data where appropriate.
If the app provides an in-app account deletion option or a web deletion page, users may also use that process.
12. User Rights
Depending on applicable laws and your location, you may have the right to:
Request access to your personal data
Request correction of inaccurate data
Request deletion of your data
Request restriction of processing
Object to certain processing
Request a copy of your data
Withdraw consent where processing is based on consent
To exercise these rights, contact us at:
Email: [Insert Support Email]
13. Children’s Privacy
SGI Tracking Solutions is intended for businesses, companies, fleet operators, drivers, employees, contractors, and authorized users. It is not designed for children and is not directed to children under the age of 13 or the minimum legal age in the user’s country.
We do not knowingly collect personal data from children. If we become aware that a child has provided personal information without proper authorization, we will take steps to delete it.
14. International Data Processing
SGI may operate in Uganda, Kenya, Somalia, and other East African or international markets. Data may be stored or processed in countries where our servers, hosting providers, service providers, or business operations are located.
By using the app, you understand that your data may be processed outside your country, subject to appropriate security and operational safeguards.
15. Third-Party Services
The app or platform may use third-party services such as:
Hosting providers
Map providers
SMS gateways
Email services
Payment processors
Push notification services
Analytics or crash-reporting tools
Customer support tools
These third-party services may collect or process limited data according to their own privacy policies and service terms.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we update it, we will revise the effective date above. We may also notify users through the app, website, email, or platform notice where appropriate.
Continued use of the app after changes means you accept the updated Privacy Policy.
17. Contact Us
For privacy questions, data requests, deletion requests, or complaints, contact:
SGI Global / Sahal Global Institute
SGI Tracking Solutions
Address:Bosaso, Somalia
info@sahalglobal.org
www.sahalglobal.org
Effective Date: 6-6-2026
App Name: SGI Tracking Solutions
Company: SGI Global / Sahal Global Institute
Website: www.sahalglobal.org
SGI Global / Sahal Global Institute (“SGI,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal, business, vehicle, and location data processed through the SGI Tracking Solutions mobile application, web platform, and related services.
This Privacy Policy explains how we collect, use, store, share, and protect information when users, companies, drivers, administrators, and fleet managers use our GPS fleet tracking and management services.
By using SGI Tracking Solutions, you agree to this Privacy Policy.
1. About SGI Tracking Solutions
SGI Tracking Solutions is a GPS fleet tracking and management platform designed for companies, fleet owners, transport operators, logistics businesses, NGOs, institutions, government fleets, and other organizations that need to monitor and manage vehicles, drivers, trips, alerts, reports, subscriptions, and related fleet operations.
The platform may include live vehicle tracking, trip history, route playback, geofencing, driver behavior reports, alerts, invoices, subscriptions, support tickets, and company-specific dashboards.
2. Information We Collect
Depending on how the app and platform are used, we may collect the following types of information.
2.1 Account and Profile Information
We may collect:
Full name
Company name
Job title or role
Email address
Phone number
Username and login details
Company address
Country and city
User role, such as Super Admin, Company Admin, Fleet Manager, Driver, Viewer, or Support Staff
2.2 Company and Fleet Information
We may collect:
Company profile details
Vehicle names, plate numbers, types, models, and fleet categories
Driver names and assigned vehicles
GPS device model, IMEI, SIM number, installation date, activation status, and device status
Subscription plan, service package, invoice status, and payment records
Support tickets, service requests, and communication records
2.3 Location and GPS Tracking Data
Because the core purpose of SGI Tracking Solutions is GPS fleet tracking, we may collect and process location-related data, including:
Vehicle GPS location
Latitude and longitude
Speed
Direction
Time and date of location update
Trip routes
Start and stop points
Driving history
Distance travelled
Geofence entry and exit events
Ignition status where supported
Device online/offline status
Alerts such as overspeeding, idling, tamper, power disconnect, or route deviation
Location data may come from GPS tracking devices installed in vehicles, mobile devices used by drivers or fleet staff, or other connected fleet-management equipment.
If the mobile app includes driver tracking, mobile workforce tracking, or live location sharing, the app may request foreground and/or background location permission. Location is collected only for fleet tracking, dispatching, safety, security, reporting, and service delivery purposes.
3. How We Use the Information
We use collected information to:
Create and manage user accounts
Register and manage companies
Register and manage vehicles, drivers, and GPS devices
Provide real-time vehicle tracking
Display live maps, history, and route playback
Generate alerts, reports, and dashboards
Manage geofences, trips, mileage, speed, idling, and driver behavior
Process subscriptions, invoices, payments, and service status
Provide customer support and technical assistance
Improve system security and prevent unauthorized access
Investigate technical issues, abuse, fraud, or service misuse
Communicate important service updates
Maintain audit logs and administrative records
Comply with legal, contractual, regulatory, and safety requirements
We do not use GPS location data for unrelated advertising purposes.
4. Data Sharing and Disclosure
We do not sell personal data, company data, driver data, or vehicle location data.
We may share data only in the following limited situations:
4.1 With Authorized Company Users
Company administrators and authorized fleet users may access vehicle, driver, trip, alert, and report data belonging to their own company account.
4.2 With Service Providers
We may use trusted service providers for hosting, cloud infrastructure, SMS, email, payment processing, maps, analytics, customer support, security, and technical maintenance. These providers may process data only as needed to provide their services to SGI.
4.3 With Payment Providers
If online payments are enabled, payment-related information may be processed by third-party payment providers. SGI does not store full card numbers unless clearly stated and securely handled by a compliant payment provider.
4.4 With Legal or Regulatory Authorities
We may disclose information if required by law, court order, government request, safety emergency, fraud investigation, or to protect the rights, property, or safety of SGI, our users, clients, drivers, or the public.
4.5 During Business Transfers
If SGI Tracking Solutions is involved in a merger, acquisition, restructuring, or transfer of business assets, user and business data may be transferred as part of that transaction, subject to appropriate confidentiality and data protection safeguards.
5. Location Data Disclosure
SGI Tracking Solutions may collect and process precise location data because GPS tracking is the main function of the application.
Location data is used for:
Live vehicle tracking
Trip history
Route playback
Geofence alerts
Security and theft recovery support
Driver accountability
Dispatch and operations management
Maintenance and mileage reporting
Safety and business intelligence reports
If the mobile app collects device location in the background, this will be used only when necessary for fleet tracking, driver tracking, dispatch, route monitoring, safety, or company-approved operational purposes.
Users may control mobile location permissions from their device settings. However, disabling location permissions may prevent some tracking, dispatch, security, or reporting features from working correctly.
6. Device Identifiers and Technical Data
We may collect device and technical information, such as:
Mobile device type
Operating system version
App version
IP address
Login time
Device identifiers used for security, notifications, or app functionality
GPS tracker IMEI and related device information
Error logs and diagnostic data
This information helps us secure the platform, troubleshoot problems, prevent misuse, and provide reliable service.
7. Photos, Files, and Camera Access
If the app includes features such as payment proof upload, vehicle photo upload, installation evidence, support tickets, or document submission, the app may request access to the camera or selected files.
We use uploaded files only for the purpose for which they were submitted, such as:
Vehicle registration or identification
GPS installation proof
Payment verification
Support ticket evidence
Company or service documentation
We do not access photos or files unless the user selects or uploads them through the app.
8. Notifications
The app may send push notifications, SMS, email, or in-app alerts related to:
Vehicle movement
Geofence activity
Overspeeding
Power disconnection
Tamper events
Subscription or invoice status
Support ticket updates
Security alerts
Service announcements
Users may control some notification settings through the app or device settings.
9. Data Security
We apply reasonable administrative, technical, and organizational safeguards to protect data, including:
Secure login and authentication
Password hashing
Role-based access control
Company-level data separation
Secure server configuration
HTTPS/SSL where available
Database access control
Backups
Audit logs
Restricted admin access
Monitoring for unauthorized activity
No system can be guaranteed 100% secure, but we work to protect information against unauthorized access, misuse, loss, alteration, or disclosure.
10. Data Retention
We retain data only for as long as reasonably necessary for business, service, legal, accounting, security, and operational purposes.
Typical retention may include:
Account data: retained while the account is active
Fleet and vehicle records: retained while the company account is active
GPS history and trip data: retained according to the company’s service plan, system settings, or legal requirements
Invoices and payment records: retained for accounting and compliance purposes
Support tickets: retained for customer service and audit purposes
Audit logs: retained for security, fraud prevention, and accountability
When data is no longer needed, we may delete, anonymize, or securely archive it.
11. Data Deletion and Account Deletion
Users and company administrators may request account deletion or deletion of personal data by contacting us at:
Email: [Insert Support Email]
Please include:
Your name
Company name
Registered phone number or email
Account role
Details of the data deletion request
We may need to verify your identity before processing the request.
Some data may not be immediately deleted if it is required for legal, billing, security, dispute resolution, accounting, contractual, or safety purposes. Where full deletion is not possible, we may restrict, archive, or anonymize the data where appropriate.
If the app provides an in-app account deletion option or a web deletion page, users may also use that process.
12. User Rights
Depending on applicable laws and your location, you may have the right to:
Request access to your personal data
Request correction of inaccurate data
Request deletion of your data
Request restriction of processing
Object to certain processing
Request a copy of your data
Withdraw consent where processing is based on consent
To exercise these rights, contact us at:
Email: [Insert Support Email]
13. Children’s Privacy
SGI Tracking Solutions is intended for businesses, companies, fleet operators, drivers, employees, contractors, and authorized users. It is not designed for children and is not directed to children under the age of 13 or the minimum legal age in the user’s country.
We do not knowingly collect personal data from children. If we become aware that a child has provided personal information without proper authorization, we will take steps to delete it.
14. International Data Processing
SGI may operate in Uganda, Kenya, Somalia, and other East African or international markets. Data may be stored or processed in countries where our servers, hosting providers, service providers, or business operations are located.
By using the app, you understand that your data may be processed outside your country, subject to appropriate security and operational safeguards.
15. Third-Party Services
The app or platform may use third-party services such as:
Hosting providers
Map providers
SMS gateways
Email services
Payment processors
Push notification services
Analytics or crash-reporting tools
Customer support tools
These third-party services may collect or process limited data according to their own privacy policies and service terms.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we update it, we will revise the effective date above. We may also notify users through the app, website, email, or platform notice where appropriate.
Continued use of the app after changes means you accept the updated Privacy Policy.
17. Contact Us
For privacy questions, data requests, deletion requests, or complaints, contact:
SGI Global / Sahal Global Institute
SGI Tracking Solutions
Address:Bosaso, Somalia
info@sahalglobal.org
www.sahalglobal.org