Business Terms
Business Terms for SGI Tracking Solutions
Effective Date: [Insert Effective Date]
Company: SGI Global / Sahal Global Institute
Service: SGI Tracking Solutions
These Business Terms apply to companies, organizations, fleet owners, institutions, transport operators, logistics businesses, NGOs, government fleets, and other clients that subscribe to SGI Tracking Solutions.
These Business Terms may be supplemented by a signed quotation, invoice, service agreement, proposal, subscription plan, SLA, or contract.
1. Service Description
SGI Tracking Solutions provides GPS fleet tracking and management services, which may include:
GPS device setup and activation
Live vehicle tracking
Trip history and route playback
Geofence monitoring
Driver behavior monitoring
Alerts and notifications
Reports and dashboards
Subscription management
Invoices and payment records
Support tickets
Remote technical support
Optional installation services
Optional rental hardware model
Optional management-only/BYOD tracking service
Available features depend on the client’s selected plan, GPS device type, installation quality, service agreement, and network coverage.
2. Service Models
SGI may offer different service models.
2.1 Full Installation and Rental Model
Under this model, SGI may provide or arrange the GPS hardware, installation, activation, platform access, support, and monthly monitoring service.
Unless otherwise agreed in writing, GPS hardware provided under the rental model remains the property of SGI.
2.2 Client-Owned Device Model
The client may purchase GPS devices from SGI or another approved supplier. The client owns the device, while SGI provides platform access, configuration, monitoring, support, and subscription services.
2.3 Management-Only / BYOD Model
Clients who already have compatible GPS devices installed may request to connect their devices to SGI Tracking Solutions. SGI may charge a setup, migration, testing, or monthly management fee.
SGI does not guarantee compatibility with every existing device. Compatibility must be verified before activation.
3. Pricing and Fees
Fees may include:
Installation fee
Activation fee
Device purchase fee
Device rental fee
Monthly monitoring subscription
Platform access fee
SIM/data management fee
Support fee
Migration or BYOD setup fee
Premium feature fee
Reconnection or reactivation fee
Maintenance or replacement fee
Training or onboarding fee
Custom development or integration fee
All prices will be stated in the quotation, invoice, subscription plan, or signed agreement.
4. Payment Terms
Unless otherwise agreed in writing:
Setup and activation fees are payable before activation
Monthly service fees are payable in advance
Invoices must be paid by the due date stated on the invoice
Late payments may lead to service suspension
Reactivation may require settlement of outstanding balances
SGI may require a minimum contract term for rental or subsidized hardware models
The client is responsible for any bank charges, payment gateway fees, taxes, withholding, transaction fees, or government charges unless otherwise agreed.
5. Taxes
Prices may exclude VAT, sales tax, withholding tax, government fees, duties, or other applicable taxes unless clearly stated.
The client is responsible for paying applicable taxes required by law.
6. Subscription Activation
A client account may be activated after:
Company registration is completed
Required documents are submitted
Subscription plan is selected
Payment or invoice approval is completed
GPS device details are registered
Installation or device configuration is completed
SGI approves the account
SGI may refuse activation if information is incomplete, payment is not confirmed, device compatibility is not verified, or legal/security concerns exist.
7. Client Responsibilities
The client is responsible for:
Providing accurate company, vehicle, driver, and device information
Ensuring vehicles are available for installation or maintenance
Ensuring lawful use of GPS tracking
Informing drivers or employees where required by law or company policy
Paying fees on time
Protecting login credentials
Managing authorized users
Preventing device tampering
Reporting faults or theft promptly
Using the platform only for authorized business purposes
Maintaining SIM/data service if the SIM is client-owned
8. SGI Responsibilities
SGI will make reasonable efforts to:
Provide access to the tracking platform
Configure approved GPS devices
Support client onboarding
Provide dashboards, alerts, and reports according to the selected plan
Maintain reasonable system availability
Provide support according to the service level or package
Protect client data using reasonable security measures
Resolve reported issues within a reasonable time
Provide invoices and payment records
9. GPS Devices and Hardware
GPS devices may be supplied by SGI or by the client, depending on the service model.
Device performance may depend on:
Device model
SIM card and data bundle
Network coverage
Installation quality
Vehicle power supply
GPS signal
Environmental conditions
Server connectivity
Correct configuration
SGI is not responsible for device failure caused by tampering, misuse, accident, water damage, electrical damage, unauthorized installation, poor network coverage, or client negligence.
10. Hardware Ownership
For rental or subsidized hardware plans, GPS devices and accessories may remain the property of SGI unless a written agreement states otherwise.
The client must not sell, remove, damage, tamper with, transfer, or dispose of SGI-owned hardware.
Upon termination, non-payment, cancellation, or end of contract, SGI may recover its hardware.
11. Installation and Maintenance
Installation may be performed by SGI technicians, approved partners, or client-approved technicians.
The client must provide vehicle access, safe installation conditions, and accurate vehicle information.
Unauthorized removal, rewiring, tampering, or relocation of devices may affect service quality and may result in additional charges.
12. Service Suspension
SGI may suspend service if:
Payment is overdue
The client breaches these Business Terms
The client tampers with hardware
The platform is misused
Security risks are detected
Required information is false or incomplete
The client uses the service unlawfully
The SIM, GPS device, or server connection is inactive or unsupported
During suspension, the client may lose access to live tracking, alerts, reports, dashboards, and support.
13. Cancellation and Termination
Cancellation terms depend on the selected plan or signed agreement.
For monthly plans, cancellation may require written notice before the next billing cycle.
For fixed-term contracts, early termination may require payment of remaining fees, hardware recovery fees, penalties, or other charges stated in the agreement.
SGI may terminate service immediately for serious misuse, illegal activity, non-payment, fraud, or security threats.
14. Refund Policy
Setup, installation, activation, customization, and migration fees are generally non-refundable once work has started or service has been activated.
Subscription refunds, if any, are handled according to the signed agreement, invoice terms, or SGI’s decision.
No refund is guaranteed for service interruptions caused by client-side issues, device tampering, SIM failure, network coverage problems, wrong configuration provided by the client, or unsupported devices.
15. Support
Support may be provided through phone, WhatsApp, email, ticketing system, or in-app support.
Support hours, response times, and emergency support depend on the selected service plan or SLA.
Support may include:
Account assistance
Device troubleshooting
Platform guidance
Report support
Alert configuration
Billing assistance
Installation coordination
Theft or emergency support where included
16. Service Level and Limitations
SGI will make reasonable efforts to maintain reliable service. However, tracking may be affected by external factors such as:
Internet outages
Mobile network failure
Weak GPS signal
Device damage
SIM/data expiry
Power disconnection
Server maintenance
Map provider outage
Natural disasters or force majeure
Government restrictions
Third-party provider failure
SGI is not responsible for issues outside its reasonable control.
17. Reports and Alerts
Reports and alerts are provided for business intelligence, monitoring, and decision support. They may not always be complete, immediate, or error-free.
The client should not rely on the platform as the only source of safety, legal, emergency, or operational decision-making.
18. Remote Engine Immobilization
Where remote engine immobilization is enabled, the client accepts full responsibility for safe and lawful use.
SGI may require written authorization before enabling this feature.
Remote immobilization must not be used in a way that endangers drivers, passengers, road users, property, or the public.
SGI may disable this feature if misuse or safety risk is suspected.
19. Confidentiality
Both SGI and the client agree to treat confidential business, technical, pricing, customer, vehicle, and system information with reasonable care.
Confidential information must not be disclosed to unauthorized third parties except where required by law, service delivery, or written approval.
20. Data Protection
Client and user data will be handled according to the SGI Tracking Solutions Privacy Policy.
The client is responsible for ensuring it has proper authority to track vehicles, drivers, employees, contractors, or assets under its control.
21. Changes to Pricing or Services
SGI may update pricing, packages, features, or service terms from time to time. Existing clients will be notified where required or where changes materially affect their service.
Continued use after changes means the client accepts the updated terms, unless a signed contract states otherwise.
22. Limitation of Liability
To the maximum extent permitted by law, SGI will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, business interruption, vehicle theft, accident, driver misconduct, fuel loss, unauthorized use, or third-party claims.
SGI’s liability is limited to the fees paid by the client for the affected service period, unless a written agreement states otherwise.
23. Governing Agreement
If there is a conflict between these Business Terms and a signed written agreement, the signed written agreement will apply to the extent of the conflict.
24. Contact
For business, billing, subscription, or support questions, contact:
Effective Date: [Insert Effective Date]
Company: SGI Global / Sahal Global Institute
Service: SGI Tracking Solutions
These Business Terms apply to companies, organizations, fleet owners, institutions, transport operators, logistics businesses, NGOs, government fleets, and other clients that subscribe to SGI Tracking Solutions.
These Business Terms may be supplemented by a signed quotation, invoice, service agreement, proposal, subscription plan, SLA, or contract.
1. Service Description
SGI Tracking Solutions provides GPS fleet tracking and management services, which may include:
GPS device setup and activation
Live vehicle tracking
Trip history and route playback
Geofence monitoring
Driver behavior monitoring
Alerts and notifications
Reports and dashboards
Subscription management
Invoices and payment records
Support tickets
Remote technical support
Optional installation services
Optional rental hardware model
Optional management-only/BYOD tracking service
Available features depend on the client’s selected plan, GPS device type, installation quality, service agreement, and network coverage.
2. Service Models
SGI may offer different service models.
2.1 Full Installation and Rental Model
Under this model, SGI may provide or arrange the GPS hardware, installation, activation, platform access, support, and monthly monitoring service.
Unless otherwise agreed in writing, GPS hardware provided under the rental model remains the property of SGI.
2.2 Client-Owned Device Model
The client may purchase GPS devices from SGI or another approved supplier. The client owns the device, while SGI provides platform access, configuration, monitoring, support, and subscription services.
2.3 Management-Only / BYOD Model
Clients who already have compatible GPS devices installed may request to connect their devices to SGI Tracking Solutions. SGI may charge a setup, migration, testing, or monthly management fee.
SGI does not guarantee compatibility with every existing device. Compatibility must be verified before activation.
3. Pricing and Fees
Fees may include:
Installation fee
Activation fee
Device purchase fee
Device rental fee
Monthly monitoring subscription
Platform access fee
SIM/data management fee
Support fee
Migration or BYOD setup fee
Premium feature fee
Reconnection or reactivation fee
Maintenance or replacement fee
Training or onboarding fee
Custom development or integration fee
All prices will be stated in the quotation, invoice, subscription plan, or signed agreement.
4. Payment Terms
Unless otherwise agreed in writing:
Setup and activation fees are payable before activation
Monthly service fees are payable in advance
Invoices must be paid by the due date stated on the invoice
Late payments may lead to service suspension
Reactivation may require settlement of outstanding balances
SGI may require a minimum contract term for rental or subsidized hardware models
The client is responsible for any bank charges, payment gateway fees, taxes, withholding, transaction fees, or government charges unless otherwise agreed.
5. Taxes
Prices may exclude VAT, sales tax, withholding tax, government fees, duties, or other applicable taxes unless clearly stated.
The client is responsible for paying applicable taxes required by law.
6. Subscription Activation
A client account may be activated after:
Company registration is completed
Required documents are submitted
Subscription plan is selected
Payment or invoice approval is completed
GPS device details are registered
Installation or device configuration is completed
SGI approves the account
SGI may refuse activation if information is incomplete, payment is not confirmed, device compatibility is not verified, or legal/security concerns exist.
7. Client Responsibilities
The client is responsible for:
Providing accurate company, vehicle, driver, and device information
Ensuring vehicles are available for installation or maintenance
Ensuring lawful use of GPS tracking
Informing drivers or employees where required by law or company policy
Paying fees on time
Protecting login credentials
Managing authorized users
Preventing device tampering
Reporting faults or theft promptly
Using the platform only for authorized business purposes
Maintaining SIM/data service if the SIM is client-owned
8. SGI Responsibilities
SGI will make reasonable efforts to:
Provide access to the tracking platform
Configure approved GPS devices
Support client onboarding
Provide dashboards, alerts, and reports according to the selected plan
Maintain reasonable system availability
Provide support according to the service level or package
Protect client data using reasonable security measures
Resolve reported issues within a reasonable time
Provide invoices and payment records
9. GPS Devices and Hardware
GPS devices may be supplied by SGI or by the client, depending on the service model.
Device performance may depend on:
Device model
SIM card and data bundle
Network coverage
Installation quality
Vehicle power supply
GPS signal
Environmental conditions
Server connectivity
Correct configuration
SGI is not responsible for device failure caused by tampering, misuse, accident, water damage, electrical damage, unauthorized installation, poor network coverage, or client negligence.
10. Hardware Ownership
For rental or subsidized hardware plans, GPS devices and accessories may remain the property of SGI unless a written agreement states otherwise.
The client must not sell, remove, damage, tamper with, transfer, or dispose of SGI-owned hardware.
Upon termination, non-payment, cancellation, or end of contract, SGI may recover its hardware.
11. Installation and Maintenance
Installation may be performed by SGI technicians, approved partners, or client-approved technicians.
The client must provide vehicle access, safe installation conditions, and accurate vehicle information.
Unauthorized removal, rewiring, tampering, or relocation of devices may affect service quality and may result in additional charges.
12. Service Suspension
SGI may suspend service if:
Payment is overdue
The client breaches these Business Terms
The client tampers with hardware
The platform is misused
Security risks are detected
Required information is false or incomplete
The client uses the service unlawfully
The SIM, GPS device, or server connection is inactive or unsupported
During suspension, the client may lose access to live tracking, alerts, reports, dashboards, and support.
13. Cancellation and Termination
Cancellation terms depend on the selected plan or signed agreement.
For monthly plans, cancellation may require written notice before the next billing cycle.
For fixed-term contracts, early termination may require payment of remaining fees, hardware recovery fees, penalties, or other charges stated in the agreement.
SGI may terminate service immediately for serious misuse, illegal activity, non-payment, fraud, or security threats.
14. Refund Policy
Setup, installation, activation, customization, and migration fees are generally non-refundable once work has started or service has been activated.
Subscription refunds, if any, are handled according to the signed agreement, invoice terms, or SGI’s decision.
No refund is guaranteed for service interruptions caused by client-side issues, device tampering, SIM failure, network coverage problems, wrong configuration provided by the client, or unsupported devices.
15. Support
Support may be provided through phone, WhatsApp, email, ticketing system, or in-app support.
Support hours, response times, and emergency support depend on the selected service plan or SLA.
Support may include:
Account assistance
Device troubleshooting
Platform guidance
Report support
Alert configuration
Billing assistance
Installation coordination
Theft or emergency support where included
16. Service Level and Limitations
SGI will make reasonable efforts to maintain reliable service. However, tracking may be affected by external factors such as:
Internet outages
Mobile network failure
Weak GPS signal
Device damage
SIM/data expiry
Power disconnection
Server maintenance
Map provider outage
Natural disasters or force majeure
Government restrictions
Third-party provider failure
SGI is not responsible for issues outside its reasonable control.
17. Reports and Alerts
Reports and alerts are provided for business intelligence, monitoring, and decision support. They may not always be complete, immediate, or error-free.
The client should not rely on the platform as the only source of safety, legal, emergency, or operational decision-making.
18. Remote Engine Immobilization
Where remote engine immobilization is enabled, the client accepts full responsibility for safe and lawful use.
SGI may require written authorization before enabling this feature.
Remote immobilization must not be used in a way that endangers drivers, passengers, road users, property, or the public.
SGI may disable this feature if misuse or safety risk is suspected.
19. Confidentiality
Both SGI and the client agree to treat confidential business, technical, pricing, customer, vehicle, and system information with reasonable care.
Confidential information must not be disclosed to unauthorized third parties except where required by law, service delivery, or written approval.
20. Data Protection
Client and user data will be handled according to the SGI Tracking Solutions Privacy Policy.
The client is responsible for ensuring it has proper authority to track vehicles, drivers, employees, contractors, or assets under its control.
21. Changes to Pricing or Services
SGI may update pricing, packages, features, or service terms from time to time. Existing clients will be notified where required or where changes materially affect their service.
Continued use after changes means the client accepts the updated terms, unless a signed contract states otherwise.
22. Limitation of Liability
To the maximum extent permitted by law, SGI will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, business interruption, vehicle theft, accident, driver misconduct, fuel loss, unauthorized use, or third-party claims.
SGI’s liability is limited to the fees paid by the client for the affected service period, unless a written agreement states otherwise.
23. Governing Agreement
If there is a conflict between these Business Terms and a signed written agreement, the signed written agreement will apply to the extent of the conflict.
24. Contact
For business, billing, subscription, or support questions, contact: